Do not discard your faulty headphones until you receive your replacement. The local distributor will reach out to you directly with next steps. China, Hong Kong, Macao, and Taiwan offer a one-year warranty.Īfter you’ve completed and submitted the warranty claim form, a member of our warranty department will forward your claim to your local distributor for review. Most countries offer a two-year warranty. If no further information is needed, you’ll receive an approval confirmation email, followed by a shipping confirmation email with a tracking number for your replacement headphones. If additional information is needed, or if the headphones are required back before processing, a member of our warranty department will contact you through email. Once you complete the registration form, you’ll receive a registration code and a link to the warranty claim form.Īfter you’ve completed and submitted the warranty claim form, a member of our warranty department will review your claim within two business days. If you don’t have either, you can select “proof of purchase unavailable” and provide an explanation. You’ll need your serial number (located on the bottom of the headphone box or on the warranty claim card) and your proof of purchase (receipt). If you haven’t already registered your headphones, start by registering your headphones on the product registration form.
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